At Tandem, We Don't Care!
We believe that no matter what IT business model you run, the road to our success goes straight through 'Do-what-your-customer-wants-ville'. It's the fundamentals that matter. And that means...
- Delivering a great IT support service that maximises your uptime
- At less cost than our competitors
- In a way that suits you best
So we don't care whether you run Managed Services internally, go with conventional Break-Fix contracts with your current IT Support Company or don't even have a recognised support contract and simply use ad-hoc services. What Tandem Software Group Ltd does is use easy, affordable tools that help us deliver on the fundamentals: best-of-breed support at less cost in the most convenient way for you!
Simplifiers, Not Complicators
Best of all, Tandem Software Group Ltd does its level-best to keep things simple - not complicated. Rather than deliver 'bloatware' that promises to 'revolutionise your business' if you buy into new 'new business models' and 'business transformation services' (!), we believe in simplifying the IT support business.
And we do that by keeping systems easy and affordable. Our software takes just ten minutes to set-up, there's no training required, no hardware required, no minimum contracts and no upfront license fees.
Proactive Health Checks: Cut Costs & Boost Up-Time!
Many issues - like disks growing too quickly, Anti-Virus pattern file not being updated and more - may not be causing you pain right now but could develop into full-blown disasters if left undetected. Our software spots these needles in your haystack!
With Proactive Daily Health Checks, we are able to set up an automated start-of-day health checks on your systems. You'll be alerted by email or SMS about small issues before they turn into time-consuming catastrophes, helping you to cut costs and boost your users satisfaction by fixing them right away.
After the Daily Health Check runs, the system can send you a short note - to show the results of the checks. Show your Directors that you've already been in and checked their systems first thing in the morning, and reassure them that they're ready for business.
'Whole-Client' Monitoring
Within minutes, we can set-up the system to check early every morning to ensure that:
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- Your anti-virus pattern file is right up-to-date.
- Your disk consumption rates are within limits
- Your tape backup completed successfully.
- That hackers haven't attempted to access the system.
- Your Exchange Information Store size is OK.
- Your Event Logs don't show other critical errors.
- Your disk health is fine...and more.
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24/7 Client Systems Monitoring
With 24/7 Client Monitoring, your systems are monitored around the clock. You'll get a precise and accurate Instant Alert ™ by email the moment the system detects a problem - before your users even know they have one.
Round-the-Clock Monitoring & Alerting
With our 24/7 Monitoring, you can be monitoring all this in just 10 minutes:
- Any Windows service
- Performance loads on CPU's, memory, disk and network I/O
- Disk space thresholds
- Network connectivity PING tests on printers, routers, remote offices and more
- TCP port checks on your client's server, any external servers and ISP services
- RAID health checks
- SNMP checks to monitor any SNMP-enabled device
Consolidated Asset Tracking
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Our Asset Tracking takes just minutes to set-up. View detailed information about any of one of your assets from one single interface - wherever you are. Cut the time and hassle spent looking up configuration information, provide your own detailed Inventory Reports, perform automated Software License Checks and more...in just 10-minutes. |
Daily Confidence Note - Daily Proof everything's OK!
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After the Daily Health Check runs in the morning, the system can send you - a short report to show the results of the checks. This can also be scheduled to be run weekly and monthly. |
Award Winning Systems
The software we use has been delivered to over 10,000 customers in nine countries. It was recently selected as Best MSP solution at Gartner Group's IT Channel Vision Awards, has received five-out-of-five Tech Stars from CRN Reviews, and has been shortlisted for CRN's Software Vendor of the Year along with Microsoft, IBM, Oracle and Citrix.
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Free for 30 Days and then, if your satisfied, just £1 per day + VAT. No Minimum Contract! |
